09 April, 2021

April: Production & Shipping Update

Hello fellow cyclist,

We’re sure you’re eager to hear about what’s happened since the last update. Please note this update is a slightly lengthy one, as there have been many developments since the last one before Chinese New Year. For the sake of clarity, we’ve touched upon our first shipment going to our Kickstarter backers a little before going into the details of what’s currently happening with Indiegogo and Website pre-orders.

Production

On the production side, our factories responsible for creating the many parts that make up SmartHalo 2 have been working hard since resuming production post Chinese New Year. We are now 3/4 away from producing all of the printed circuit boards that go into the final assembled units, and all plastic parts have been produced.

Coming back from Chinese New Year, we hit one roadblock though. The final assembly of the new units has slowed down due to a bottleneck at the factory responsible for bonding the PeekDisplay™ to the top lens. We learned that they are experiencing higher-than-acceptable rejection rates due to issues in the current gluing process. We want to emphasize that none of the displays that failed to meet the rigorous quality assurance standards made it onto any shipped units. 

Since being notified of this issue, our partners in China have been working tirelessly to find a solution, which we expect soon. We will then be able to update you about the production pace for batch #2 more accurately. We apologize for the situation at this time.

Shipment #1: Kickstarter backers

A quick update: We’re happy to say that our first shipment of units, destined for our Kickstarter backers, have docked in Montreal and Rotterdam! The cargo units have cleared customs and are now in their respective warehouses. They will require about eight to 10 days to process and package the units and accessories. They will then be picked up by a local courier and delivered to our Kickstarter backers.

Other news for the remaining backers that were not covered with those 2 batches: We have been informed by our overseas partners this week that we currently have about 2000 units ready at the assembly factory. These units will cover the UK backers, the remaining European backers and backers from Asia and Oceania. For the UK and Europe, our logistics team has started the administrative process to get the units in cargos. They should be able to ship within 15 days. For Oceania and Asia, logistics is working on a country-by-country basis plan, and we’ll have more shipping details in the next update.

For the remaining backers outside of the territories aforementioned, you will be prioritised with the first units from the new production that will resume as soon as the bonding issue is solved. We will keep you posted in the next update.

For more detailed information regarding Kickstarter orders, you can check our update on the platform.

Shipment #2 – Indiegogo and SmartHalo Website Pre-orders

If you’re an Indiegogo backer:

Earlier this update we mentioned the bottleneck in the bonding factory that has slowed down production and assembly of the final units. We expect good news in the coming week from our overseas partners. 

As soon as we get confirmation that the new processes are working smoothly and that the production has ramped up, we will have more information for your timeline. We will also share more details on the shipping plan for your region of the world.

Stay tuned, and as always, we will provide the most accurate information as quickly as possible.

If you’ve pre-ordered on the SmartHalo Website:

Earlier this update we mentioned the bottleneck in the bonding factory that has slowed down production and assembly of the final units. We expect good news in the coming week from our overseas partners. 

As soon as we get confirmation that the new processes are working smoothly and that the production has ramped up, we will have more information for your timeline.

Like our first shipment, we will be sending cargo by boat with a travel time estimated at 4 to 6 weeks. Then we expect the cargo to clear customs and be unloaded in about five days. Following this, the warehouse will require about eight to 10 days to process and package the units and accessories. They will then be picked up by a local courier and delivered to you.

Stay tuned, and as always, we will provide the most accurate information as quickly as possible.

We know this update is bittersweet for those of you who will not be receiving your units just yet. The news of upcoming deliveries means we’re one step closer to delivering all units, so thank you all for being so patient as we roll the shipments out. We are expecting good news soon and will share it with you as soon as we have the information. Thank you for your patience as we move forward with the delivery and for your support.

As always, please feel free to reach out with any questions you have.

– The SmartHalo team

Main image par Sergio Souza

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