Hello fellow cyclist,
We have some big news to share — our first shipment of SmartHalo 2 has officially left the port! This is great news, as it means that we are one step closer to shipping out units for our Indiegogo backers and pre-order customers. We also wanted to give an update on what this means for the timeline.
Shipment #1: Kickstarter (North America & Europe)
Kickstarter backers from North America and Europe, we’re happy to inform you that your SmartHalo 2 units have left port.
In total, we were able to ship out 8,500 units split between the two continents. It’s not the 10K we hoped for but, because we had to factor in the exceptional congestion at the port, the factory packed up all the units they managed to complete and delivered them on February 4 so we didn’t miss the pre-Chinese New Year critical window. This means that all North American backers will receive their units with this shipment, as will 90% of European backers.
See the recent Kickstarter update for the full breakdown of the ordered units and a visual timeline.
Shipment #2: Kickstarter (rest of the world), Indiegogo and Pre-orders
With one shipment out at sea, this means our manufacturing partners will be able to focus on remaining orders once their factory reopens after Chinese New Year festivities. Please note that Chinese New Year is a weeks-long celebration, and they have informed us that they are likely to resume production at the beginning of March. If everything goes according to plan, our second batch of units will be ready to ship in April.
The delivery order follows the order in which the SmartHalo 2 campaign was launched (Kickstarter first, then Indiegogo and pre-order from our site). Next, we went by making sure we fulfilled the orders by prioritizing the continents with the most backers to ensure we maximize the space available on our cargo units. This is why North American and European Kickstarter backers will receive their units with the first shipment.
If you’re a Kickstarter backer outside of North America or Europe:
This second shipment will deliver the remaining units to the Kickstarter backers in the rest of the world. We are still finalizing the logistics for backers outside of North America and Europe as the fewer units ordered means we will be delivering on a country-by-country basis. We are still looking at a spring delivery and we will have more news once production resumes after Chinese New Year celebrations.
If you’re an Indiegogo backer:
This second shipment will include all units going to North America, Europe, and other continents. The delivery to North American and European backers will unfold the same way as it has for our Kickstarter backers, with our cargo ships docking in Montreal and Rotterdam. From those two cities, the units will be stored in a warehouse, from which point the local courier will deliver them across the continents. Outside of the two continents, we are still finalizing the logistics for those orders as the fewer units ordered means we will be delivering on a country-by-country basis. We are still looking at a spring delivery and we will have more news once production resumes after Chinese New Year celebrations.
If you pre-ordered through our Website:
This second shipment will include all pre-ordered units. Shipments will be sent to North America and Europe, where ships will dock in Montreal and Rotterdam. After clearing customs, the units will be stored in our warehouses, processed and shipped by the local courier to you. We are still looking at a spring delivery and we will have more news once production resumes after Chinese New Year celebrations.
We will have more information to share with you once production resumes, but the wait is almost over!
As always, please feel free to reach out with any questions you have.
– The SmartHalo team
Main image by Rinson Chory