18 January, 2017

January 2017 Production Update

Hi everyone!

We’d like to begin this update by wishing you the best for the new year. 2017 will be a big one for us and we consider ourselves lucky to have you, our backers, on board with us. We’ve been biking with SmartHalo units in the snow with fellow Montreal backers during the last couple of weeks and we can tell you that it feels great, with the experience getting better and better each week as we tweak the algorithms that power our device.

Shipping was scheduled to begin early January. Unfortunately, we’ve had a minor production hiccup regarding our plastic top which means delivery will be delayed by a few weeks, leading us to February. But this is not a huge delay, we’re almost there! While we were very disappointed by the news, we still have some exciting progress to present to you today.

So let’s start by this small set back, and then the good news will follow. 🙂

What happened?

As we’ve detailed in past updates, the last few months were spent gathering and vetting the quality of each of these components. At the time of the last update, we only had one final issue to settle in our plastic casing and we were good to go. It was supposed to be a matter of days to solve.

This small problem with our plastic casing has proven to be bigger than what was first thought: some molding marks that normally would’ve disappeared with regular tweaking seen in every plastic production, ended up staying for good, thus affecting the appearance of the casing, as you can see below. To counter this, we’ve had to bring some small changes to the way that part is molded. Even though these tweaks are relatively minor (they will result in almost no physical change to the device), it still involved going back to the drawing board.

This new plastic casing is now in production which means we’ll be able to jump into full product assembly by January’s end, with units coming out of the factory in February. We expect a usual production ramp up, which means it might take a few weeks before everybody receives their units.

We know we’ve required a lot of patience from you guys, but we are THIS close to shipping, so we’re asking you to bear with us. As always, we will do anything we can to answer your questions or worries, so don’t hesitate to write to us, we will answer as fast as we can.

Some goodies

In the meantime, we also have lots of cool info to share! First, we’d like to show you SmartHalo in action so you can see how much we’ve progressed and how close we are to a final product:




In the last few weeks we’ve also done some stress tests (environmental and vibration) and the product withstood everything we threw at it which is great news. The only weather condition it likes less is extreme cold (batteries don’t like cold, just like your phone hates when it’s -10C / 14F!). Luckily, during winter time, you can easily remove SmartHalo from your bike between trips thanks to our HaloKey™.

In other news, we’ve also completed the product packaging in the last weeks which you can see here in all its glory:

Shipping

Since we are that close of shipping our first units, we would like to remind you of the importance of having an up-to-date shipping address in our database. Here is how to do it:

  • If you are a Kickstarter backer, you can review your survey and change your address by visiting the project page and clicking the ‘View Pledge’ button next to the project image. You’ll notice an option at the top of this modal (under the Survey tab) that will allow you to edit your shipping information. Note that this can only be done from the Kickstarter website and not from the Kickstarter app;
  • If you bought from Indiegogo: log in to your account and select ‘My Contributions’. Once you’ve located SmartHalo, click ‘View Order Details’. From there, you can change your address by selecting ‘Edit Shipping Address’. Make sure to hit the Save button once you’re done updating. Note that you can not change your shipping country on Indiegogo. If you have to, just send us an email at hi@smarthalo.bike;
  • If you bought from our website: please contact us at hi@smarthalo.bike with the email address you used for the purchase. We will update your shipping address ourselves.

Website

Finally, since we’re getting close to release, we’ve updated our website to really show how SmartHalo works.

Thank you for your support!

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