Shipping Update

Hey cyclists!

Production is underway so we thought this would be a good time to give a quick update!

This pallet full of SmartHalo devices is heading your way!

When will I receive my device?

As you know, we started shipping some units around the world. Some lucky fellas already received their devices but there are still a lot remaining to ship so don’t worry if you haven’t received yours yet, it’s coming! 🙂

The ramp up has been progressive but starting this week, the output will be much higher: we’re talking 500 to a thousand units per week going forward. This leads us to every Kickstarter backer being fulfilled by the end of April or early May at the absolute latest, and every pre-order and recent order on our website in May which is on par with what we had announced in the last update.

What we are currently working on

Right now, one of our main objectives is to improve the number of units produced per month to meet demand around the world.

In parallel, our software team is working on bringing many improvements to the mobile app to make the SmartHalo experience smoother. Here’s what we’re cooking up for the next app update:

  • Help cards per feature: we’re going to do a better job of showing how each feature works!
  • Having better support pages available in the app for those who need help
  • Better handling of roundabouts (especially important for our European friends!)

First user feedback

The first few backers who received their units had pretty cool comments about the product, here’s a few choice quotes:

 

Needless to say, we’re really thrilled to see units in the hands of backers out there! What started as an idea 3 years ago has finally materialized and we couldn’t be happier. We know you’re anxious to get your devices, it’s coming! You’ll receive your tracking number as soon as your unit leaves the warehouse.