10 May, 2021

The First Kickstarter Units Have Been Delivered! (& Other Production and Shipping Updates)

Hello cyclists,

We are starting this off by delivering some news regarding Kickstarter units — not only are SmartHalo 2 units on their way to being delivered by local couriers, some of our Kickstarter backers have already received their units! This is a big milestone on a project that has been challenging for not just us, but for you as well. 

But, it’s not over yet. We have news to share with you regarding the production and shipping status of our outstanding units. We understand it may be frustrating to see that other people have already received their units, but we also hope that it brings you a sense of enthusiasm, and perhaps a sense of relief. We really are on our way to fulfilling all pre-launch orders, and those units will be in your hands soon.

Below we’ve included the most up to date information regarding the current status of production. As always, we waited to release an update to make sure that we had the most accurate information possible.
 

Production Has Restarted

As we mentioned in the last update, coming back from Chinese New Year, the factory responsible for the top lens gluing process let us know that they were experiencing a higher-than-acceptable rate of failure when inspected for quality control. As a result, this was causing a bottleneck in our assembly process.

They wanted to improve the process to limit losses before restarting production. After testing multiple options, they have found the most efficient one. We want to emphasize again that none of the displays that failed the rigorous quality assurance standards made it onto any shipped units. The top lens factory is working hard to catch up. 

Meanwhile, the assembly factory has put the units together as much as they can so that they can hit the ground running once they have enough top lenses. With the bottleneck resolved, it’s only a matter of time before they are producing units at full capacity again.
 

Shipping and Delivery

Kickstarter

If you’re a Kickstarter backer and you wish to read more about the current status of deliveries, you can consult the latest Kickstarter update.

Indiegogo and Website Pre-orders

Logistics for our Indiegogo and Website pre-orders are currently being planned out, as production has restarted for the last component needed for final assembly units.

Once the factory communicates with us the new pace of production and assembly, we’ll be able to plan delivery logistics per geographical location with our shipping partners. As mentioned in the production paragraph above, we should know this in the coming days. We’ll keep you updated as soon as we have solid information on a timeline.

 

As we get closer to getting all units into the hands of our early adopters, we want to thank you all again for your support. This project has had many unforeseeable obstacles and understandably, it has been, to put it mildly, a rollercoaster. But with deliveries reaching the doorsteps of our backers, we’ll soon be embarking on the next phase of our journey (which includes deliveries of your very on SmartHalo 2 devices!).

As always, thank you for your patience and support.

– The SmartHalo Team

Image by Mika Baumeister

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