Customer Support Specialist

At SmartHalo, we believe that cycling is the future of urban mobility. It’s the solution to the pains of city life: pollution, congestion, and overloaded public transit. We’re a team of passionate creators using a savvy mix of cutting-edge technology and minimalist design to give your bike super powers.

As a Customer Support Specialist at SmartHalo, you’re responsible for building relationships and trust with cyclists all around the world.

Start Date: as soon as possible

Your typical day could include:

  • Managing time-sensitive emails and private messages from our different platforms with efficiency, enthusiasm and a positive attitude
  • Providing technical support to users with the collaboration of the SmartHalo development team
  • Answering support calls during working hours
  • Collecting and treating product feedback from our customers
  • Focusing on customer growth
  • Sending replacement product parts from the office once a week 

The successful candidate should have:

  • 3+ years of experience in customer support
  • Excellent written and verbal communication skills in english and french
  • Solution-oriented mindset and troubleshooting skills 
  • Eager to learn in a fast-paced tech environment
  • Interest in improving customer journey
  • Organization skills

Great if you have but not mandatory:

  • Bachelor degree in communication, administration or related field
  • Customer support experience with Zendesk or other platforms
  • Technical support experience and interest
  • Interest in urban mobility and cycling

Start Date: as soon as possible

The next step is yours!

Apply by sending us your resume and a cover letter at job@smarthalo.bike.

Only the selected candidates will be contacted.