FAQ – SmartHalo 1

Everything you always wanted to know about SmartHalo but were afraid to ask. Have a question that hasn’t been answered? Drop us an email: support@smarthalo.bike.

Most of SmartHalo’s features rely on Bluetooth rather than internet connection. This being said, the turn-by-turn navigation requires an internet connection to work.

99% chance that it will. We’ve designed SmartHalo to fit with the three main handlebar standards of 22.2, 25.4 and 31.8 mm diameter. Write us if you have anything else.

SmartHalo was launched on Kickstarter in 2015 and initially shipped in 2017. You can now order from our website and will receive your product within 5-7 work days.

You can buy SmartHalo from our website, in Apple Stores (North America & Europe) and on Amazon.

Thank you for your interest! Drop us a line, and we will keep you apprised of when SmartHalo will be available to channels beyond our own.

Most countries, yes. In the checkout page, if your country is there it means we can ship there.

Yep. You can use Paypal in the checkout page.

SmartHalo is available in most Apple Stores in North America an Europe. You can also order from our website.

Yes! We take the direct approach, with a motion sensitive alarm. If somebody tampers a bit too much with your beloved bike, a loud alarm will ring for a minute. SmartHalo will recognize you by your phone, turning the alarm off when you approach.

SmartHalo can only remind you of the last known location of your bike. If your bike gets stolen, SmartHalo won’t be able to recognize its new location. But our integrated alarm system can help deter theft from happening in the first place.

Yes. You need to use your personal HaloKey™ to unlock the device from its base.

Yes. We make it easy for you, terribly difficult for thieves! Use your HaloKey™ to easily remove the device from the base. Then you can unscrew the base and bring it elsewhere.

SmartHalo has been optimized to ensure long battery life. Under normal use, it will last about three weeks. It will last longer if you use it less.

Just like any other tracking app, SmartHalo uses some of your phone’s battery. However since the screen is turned off, it uses only GPS and Bluetooth, so it’s reasonable.

The advanced functions of SmartHalo require a smartphone to work, but know you will still be able to use your night light even if your smartphone batteries run out.

To charge, simply remove the device from the base using your HaloKey™ and plug it in a wall outlet or in a USB port with the provided USB cable.

It’s not possible to use SmartHalo with a dynamo or a solar panel, because it requires constant DC 5V power.

Our minimalist interface doesn’t require a screen! We can show navigation, goals, alerts and much more using a simple circle.

You can! In the app, you can set a goal for speed and have SmartHalo display visually your speed relative to that goal (as a percentage).

We built SmartHalo to work year round. That being said, in general batteries don’t like temperatures below -10°C. In the most extreme winter conditions, we recommend you remove SmartHalo between each ride and bring it inside.

SmartHalo has been designed to resist any weather you throw at it. When installed on your bike, it will resist heavy rain so it can stay on your bike. (But don’t take a bath with it.)

No, SmartHalo won’t converse with you and you’ll have to make friends elsewhere 😉

No, SmartHalo won’t converse with you and you’ll have to make friends elsewhere 😉

iPhone: 4S and up, iOS 9 and up.
Android: Phones equipped with BLE, Android 4.4 and up

Download the app here!

We are always open to have talented people join the team. Drop us a line, let’s see where it leads us!

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